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As artificial intelligence tools become more accessible to all levels of users, businesses across all industries are seeing new efficiencies and opportunities for growth.

The widespread accessibility of artificial intelligence (AI)-based technology is transforming the way business is conducted. The term "democratisation of AI" refers to the trend to make AI technologies - in industries of different types - more free, accessible and usable for a wider range of users, regardless of their formal technology training. AI has tremendous potential in the enterprise to drive innovation, increase efficiency and improve decision-making.

Change at cloud speed

The emergence of cloud-based AI services has made it much easier for organisations to access and use AI technologies.

One example of a cloud-based AI service is Amazon Web Services (AWS). AWS offers a wide range of AI tools, including machine learning, computer vision and natural language processing - designed for specialists in the organisation of all skill levels. A practical application includes tools that enable sales and customer service teams to locate relevant support materials at the touch of a button without wading through disparate data sources, making sales teams more efficient.

Data-driven decision-making

The ease of use of AI is also changing the way business leaders can make decisions. The expansion of AI-powered tools and platforms for data analysis and visualization makes it easier for business users to extract insights from large and complex data sets and use them to inform decision-making.

For example, the machine learning (ML)-based Buzz Solutions platform helps the utility industry monitor and identify potentially dangerous faults in energy infrastructure. Image processing technology helps engineers determine which power line repairs are critical, ultimately preventing major technology failures that cause power outages and vegetation fires.

AI innovations are also making it easier for businesses to use advanced analytics and predictive modeling. With AI-powered analytics tools, businesses can gain new insights into hyper-segmented customer behaviour, market trends and operational performance. This can help organisational leaders make better and smarter decisions with customer experience at their core.

Chatbots and automation

AI-powered chatbot solutions have become increasingly popular in enterprises to automate customer service and support - especially those that create inputs based on customer responses and improve over time.

These chatbots can be integrated into a company's existing customer service channels, such as websites and mobile apps, to provide instant and personalized customer support. This has led to increased efficiency and cost savings for businesses, as well as improved customer experiences and brand loyalty.

Many businesses have started to exploit additional capabilities of AI. From scheduling meetings and creating presentations to writing content. Today AI can significantly increase efficiency, reduce business costs and free up employees to focus on higher value tasks and eliminate human error.

We can mention that AI is transforming the way organisations and businesses operate and compete. Democratising AI is a key driver of digital transformation and a catalyst for innovation, efficiency and growth in the enterprise.

Source: https://enterprisersproject.com/article/2023/3/how-democratization-ai-impacts-enterprise-it